Returns & Refund Policy

In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the item, without the need to provide a reason. To be eligible for a return, items must be unused, in their original condition and packaging, and proof of purchase must be provided.

Certain items are not eligible for return, including personalized or custom-made products, hygiene-sensitive products once opened, and digital products. To initiate a return, customers must contact us at [storefloriva@gmail.com] within 14 days of delivery.

Due to the fulfillment structure of this business, return addresses may vary depending on the product and will be provided by our support team after the return request is approved. Refunds are processed within 5–10 business days after the returned item has been received and inspected and will be issued to the original payment method used at checkout. Original shipping costs are non-refundable unless the item is defective or incorrect.